Refund policy

30-DAY RETURN POLICY

You have 30 days after receiving an eligible item to request a return.

ELIGIBILITY

To be eligible for a return, an item must be in the same condition in which it was received: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

STARTING A REQUEST

Email support@sainthavoc.shop with your order number, the item involved, and the reason for your request. Include clear photos if an item arrived damaged or incorrect. Do not send an item back before receiving return instructions. If a return is accepted, we will provide the return address and instructions. Items sent without prior authorization will not be accepted.

MADE-TO-ORDER ITEMS

Made-to-order items are not eligible for refunds. Size exchanges may be available depending on current inventory. This restriction does not apply when an item arrives defective, damaged, or incorrect.

DAMAGES AND ISSUES

Inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

Personalized or customized products, final-sale items, and gift cards cannot be returned. Contact support@sainthavoc.shop if you have a question about a particular item.

EXCHANGES

For eligible standard items, the fastest way to receive a different item is to return the original item after approval and place a separate order. Made-to-order size exchanges are handled based on current inventory.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, subject to applicable law. The item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

REFUNDS

We will notify you after receiving and inspecting an eligible return. If approved, the refund will be issued to the original payment method. Banks and card issuers may require additional processing time. If more than 15 business days have passed since your refund was approved, contact support@sainthavoc.shop.